※Our normal business hours : Mon ~ Fri, 10am ~ 5pm Japan time
/ Closed Sat, Sun, Holiday.
※Please note that there might be a case to take two or three business days for us to respond to your inquiry.
For those worried about losing or damaging the device.
Please be careful when selecting the airport and terminal. In case of a mistaken airport or terminal, you might not be able to receive the device.
・Someone should be at the hotel for receiving your device.
If there is no hotel front desk, your package will be not delivered.
Therefor please make sure that the hotel will receive your parcel at their front desk.
・Accommodation types such as below,
there may be no front desk, so please be sure to check before order.
- Residence type, Apartment type, House-style so on.
・There are cases your parcel may not be delivered within your desired delivery time due to traffic, weather or other conditions.
・We are not responsible for Delivery Failure due to an incorrect / insufficient shipping address provided.
・The person who will take care of receiving the WiFi during the delivery time should be there.
It can not be dropped into the mailbox of your residence.